[Danfoss Korea] Technical & Service Support Manager

[담당업무]

• Lead, coach, and develop a team of Technical Support Engineers to deliver world-class pre-sales and post-sales support.
• Prioritize and allocate resources across commissioning, field service, troubleshooting, and technical proposals.
• Monitor KPIs and service metrics, driving continuous improvement in customer satisfaction.
• Standardize and optimize support processes, documentation, and tools within the team.
• Partner with cross-functional stakeholders to align customer needs with Danfoss solutions.
• Lead advanced customer discussions on drive system optimization and lifecycle strategies.
• Oversee technical training and onboarding for customers and internal sales teams.

[자격요건]

경력: 경력 8년↑
학력: 대졸 이상
직무기술: 커뮤니케이션, 전기설비, AC drives, 리더십